Terms of Service

Overview

These Terms of Service govern your use of the a2scale website (a2scale.com) and the services offered by a2scale. By booking a call, engaging our services, or using this site, you agree to these terms.

Services

a2scale provides embedded virtual assistant services and transaction coordination services to clients on a monthly retainer basis. Specific scope, pricing, and deliverables are confirmed during onboarding and outlined in a separate service agreement.

Payment

Services are billed on a monthly pool model. Your pool amount is set at onboarding. Unused pool balances do not carry over to the following month. Overages are billed at the end of the month in which they occur. Payment terms and accepted methods are confirmed during onboarding.

Client Responsibilities

You agree to:

• Provide accurate information at onboarding and during the engagement
• Grant necessary access to tools and platforms required to deliver your services
• Respond to requests for input within a reasonable timeframe
• Not use our services for any unlawful purpose

Intellectual Property

Work product delivered by a2scale as part of your engagement belongs to you upon full payment. a2scale retains no ownership over deliverables.

Limitation of Liability

a2scale provides services on a best-efforts basis. We are not liable for indirect, incidental, or consequential damages arising from the use or inability to use our services. Our total liability in any matter is limited to the fees paid in the month in which the issue arose.

Termination

Either party may terminate the engagement with reasonable notice as outlined in your service agreement. Month-to-month engagements may be cancelled before the next billing cycle. No refunds are issued for the current billing period.

Changes to These Terms

We may update these terms from time to time. Continued use of our services after changes are posted constitutes acceptance of the updated terms.

Governing Law

These terms are governed by the laws of the Province of Ontario, Canada. Any disputes shall be resolved in the courts of Ontario.

Contact

a2scale
hello@a2scale.com